Cancellation and Refund Policy
Sometimes, unavoidable things happen which may mean you would need to cancel or reschedule your appointment, and I understand this.
Should you wish to cancel your appointment at any point, please do so at your earliest convenience. I usually have more than one last minute emergency referral that commonly need to make an urgent appointment; who may appreciate an earlier time slot should one become available. Unfortunately I am unable to refund your initial deposit, unless you were to reschedule this, then can then be transferred, unless less than 4 hours notice is given, in which case your deposit is lost.
If you are running late for your appointment, please call me to discuss, as if you are estimated to arrive 10 minutes later than the scheduled time you may miss your appointment and loose your deposit/booking fee,
Please ring me to confirm.
Should I need to cancel I will do so as early as possible and I will do my very best to rearrange your appointment with minimal delay, or refund your deposit/booking fee so you have the option to choose an alternative provider if necessary. (www.tongue-tie.org.uk/find-a-practitioner).
In the event of a sudden serious illness or critical accident where I would be unable to contact you, or in the event of my death, all appointments would be cancelled by a third party (also healthcare professional who is DBS checked) and arrange a refund as able. Of course the nominated person will need to gain access to your name, telephone number and payment details in order to do so and access to this is protected so may take a while for them to access this information legally. The Association of Tongue-Tie Practitioners (ATP) would be made aware to remove my name from their approved listings, and notices would be put on both my website and social media pages. Patient records will see be available should you wish to view them for 25 years post division. If I have died, Please contact ICO (details are found on the 'Privacy Notice' tab) for details of my successor who will be able to arrange this for you ensuring you can provide the required formal identification.
For Parents who have had a division from an alternative practitioner; in the first instance you are encouraged to discuss your concerns with your original practitioner. Should this not be possible, please contact me directly to discuss your care needs 07910608179.
© DIANA WARREN IBCLC, RGN