Cancellation and Refund Policy

Sometimes, unavoidable things happen which may mean you would need to cancel or reschedule your appointment, and I understand this. 

Should you wish to cancel your appointment at any point, please do so at your earliest convenience. I usually have more than one last minute emergency referral that commonly need to make an urgent appointment; who may appreciate an earlier time slot should one become available. Unfortunately I am unable to refund your initial deposit, unless you were to reschedule this, then can then be transferred, unless less than 4 hours notice is given, in which case your deposit is lost. 

If you are running late for your appointment, please call me to discuss, as if you are estimated to arrive 10 minutes later than the scheduled time you may miss your appointment and loose your deposit/booking fee,

Please ring me to confirm.

Should I need to cancel I will do so as early as possible and I will do my very best to rearrange your appointment with minimal delay, or refund your deposit/booking fee so you have the option to choose an alternative provider if necessary.  

For Parents who have had a division from an alternative practitioner; in the first instance you are encouraged to discuss your concerns with your original practitioner. Should this not be possible, please contact me directly to discuss your care needs 07910608179.

© DIANA WARREN IBCLC, RGN

Diana Warren;

Registered Nurse (RGN), IBCLC (International Board Certified Lactation Consultant), Neonatal Specialist Nurse (QIS), Breastfeeding Counsellor (ABM), LEAARC Lactation Specialist, Independent Tongue-Tie Practitioner, Baby Massage & Baby/Toddler Yoga Instructor

Regulated by Care Quality Commission (CQC) with Enhanced DBS certification

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