Service Description

At your appointment, I will discuss your ‘Health Questionnaire’ responses, perform a full tongue motility assessment and potentially also a division of a restrictive tongue-tie. A tongue function assessment is conducted following medical, birthing and feeding consultation. If a division is assumed beneficial, it will be offered during the same appointment-although there is no obligation to do so. A feeding plan & ongoing support for 6 weeks (via the parent's area of this website &/or my closed Facebook group) is also included. Should further support be necessary after this 6 week period, then a further reassessment is suggested which will incur further charge. Should a division not be necessary, I will offer you a partial refund (please refer to the ‘BOOK ONLINE’ tab to clarify the payment breakdown). I am also a lactation consultant (IBCLC), so should there not be a restriction, I can investigate the feeding issues, suggest a feeding plan, or signpost you to additional services who may further support you. This may only proceed following the receipt of the 'Health Questionnaire' which must be completed in advance of this appointment. This is found in the drop-down menu to the 'Book Online' tab above, or there are links to it from the BOOK ONLINE page too or www.tongue-tie.info/health-questionnaire. It is sent to me securely so that I have your background information in advance of your appointment, (it is not visible to anybody else). I appreciate the 'Health Questionnaire' appears long, although this is not expected to take longer than 10 minutes to complete-but it is important as without this information, I am unable to provide you with a balanced realistic assessment and feeding plan. FAILURE TO COMPLETE YOUR 'HEALTH QUESTIONNAIRE' IN ADVANCE OF YOUR APPOINTMENT MAY RESULT IN BEING UNABLE TO COMPLETE YOUR ASSESSMENT. (The only exception to this is if you have already had a consultation with myself, in which case please call me to arrange). ONLY the gestational birth parent, plus 1 additional supporting adult and the baby may attend other attendees will be asked to wait outside in your vehicle. The clinic is next to a beautiful park, so should you have older siblings an adult may take them there-but the gestational parent is required to stay at my clinic for both consent and feeding purposes. Please discuss your requirements with me in advance should these requirements not suit your needs. PLEASE SEE EMAIL CONFIRMATION FOR ATTENDANCE INSTRUCTIONS

Cancellation Policy

D-Restricted Ltd:  Cancellation & Refund Policy Sometimes, unavoidable things happen which may mean that a client would need to cancel or reschedule their appointment, and here at D-Restricted Ltd, I understand this.  Should a service-user wish to cancel their appointment at any point, they are encouraged to do so at their earliest convenience. D-Restricted Ltd usually have more than one last minute emergency referral that commonly need to make an urgent appointment; who may appreciate an earlier time slot should one become available. Unfortunately, D-Restricted Ltd are unable to refund your booking fee, unless plans are in place to reschedule the original consultation.  In this instance the booking fee is not lost, and is transferred to apply to the deferred consultation.  In the event that less than 4 hours notice is given, the deposit and full fee is lost.  If a service user is running late for their appointment, service users are encouraged to call D-Restricted Ltd (07910608179) to discuss their options.  If the estimated time of arrival is in excess of 10 minutes later than the original scheduled time of the appointment, the consultation will need too be cancelled and the full fee is lost. Should D-Restricted Ltd need to cancel, D-Restricted Ltd will do so as early as possible and do our very best to rearrange the appointment with minimal delay, or refund your full fee so a service user has the option to choose an alternative provider if necessary (www.tongue-tie.org.uk/find-a-practitioner). In the event of a sudden serious illness or critical accident where D-Restricted Ltd would be unable to contact you, or in the event of my death, all appointments would be cancelled by a third party (also healthcare professional who is DBS checked) and arrange a full refund as able. Of course, the nominated person will need to gain access to your name, telephone number and payment details in order to do so and access to this is protected so may take a while for them to access this information legally.  The Association of Tongue-Tie Practitioners (ATP) would be made aware to remove my name from their approved listings, and notices would be put on both my website and social media pages.​ Patient records will still be available should you wish to view them for 25 years post division. If in the event D-Restricted Ltd has deceased, please contact Information Commissioner’s Office (ICO) (details below) for details of any successor who will be able to arrange this for you ensuring you can provide the required formal identification. D-Restricted Ltd is registered with ICO, Membership number ZA100466.   www.ico.org.uk   Telephone: 0303 123 1113 Head Office, Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow Cheshire, SK9 5AF

Contact Details

• D-Restricted Ltd, Avondale Road, Barlestone, Nuneaton, UK